Product Development, Implementation and Consulting Services

All organisations need to build a customer-centred business from marketing right through to sales, customer service and business analysis and as such needs a powerful CRM to harness all of its potential processes. Salesforce is the answer. A powerful CRM that can help bring growth into your organisation. Right from inception to analysis to development and implementation, BlackWall Solutions is right there to make the project a success. Even after the implementation, we will support you to make sure that you maintain an excellent grasp on your CRM and any 3rd party tool or integrations associated with it.

Our Salesforce expertise includes:

  • Lightning®
    Build your unique product using the cutting edge Lightning technologies created by Salesforce®: Lightning Components, Lightning Bolt for Communities, migrate existing Visualforce to Lightning Experience
  • Canvas
    Leverage your UX know-how within the Salesforce eco-system via Canvas technology. Benefit from smooth and scalable Salesforce integration app with exposure to Salesforce’s customer-base on AppExchange.
  • AppExchange® Listing
    Design, build and list your product on AppExchange with ease. Use best-practices based on successful products developed by BlackWall Solutions experts. Your product will pass the security review and will be listed on AppExchange. Make the most of the latest® cloud platform including APEX, Visualforce, Lightning, API.
  • Existing AppExchange® product support
    Migrate an existing Visualforce-based product to Lightning platform; Refactor and support the existing product to resolve scalability, security and performance issues; Perform QA on Large Data Volume (LDV) orgs; Implement git flow and Continuing Integration with JIRA, Bitbucket, Jenkins, Selenium, and Salesforce DX.
  • Sales cloud®
    Streamline your sales processes with the #1 CRM. Leverage our best-practices in retail, manufacturing, non-profit, professional services, internet startups and more. Implement Salesforce CRM within 4-8 weeks from requirements analysis to data migration, custom integrations, and reporting.
  • Service cloud®
    Focus on customer satisfaction and become #1 with the best Customer Service solution in the world. Implement call-center, live-chat and community to create and maintain a trustworthy relationship with your customer. Create 5-star customer journeys. Enable efficient support teams for your customers, employees, and partners with Salesforce Service Cloud and certified experts from BlackWall Solutions.
  • Wave® (Analytics Cloud)
    Easy to access business analytics from anywhere on your mobile phone or desktop. Use BlackWall Solutions core expertise to provide your team with efficient business intelligence tools. Get the most from your data in Salesforce, SAP or third-party ERP. We will help you design and implement BI solutions from architecting data-flows and choosing the right ETL tool to setting the right KPIs for your business as well as to build efficient dashboards
  • Health Cloud®
    Receive full scope of Health Cloud implementation services including solution design, data-migration, Health Cloud Console customising, integration with EHR and wearable devices. Custom development and support of existing implementations by certified administrators, consultants and developers. Implement your patient\care-giver communities using our knowledge and experience acquired over the years.

Integration with Salesforce

  • From Salesforce to 3rd party
    Increase ROI from your Salesforce implementation. Integrate your existing Salesforce-based solution with 3rd party ERP or other applications in a secure, scalable and time-efficient way leveraging best-practices and know-hows from a trusted expert. We can help you choose the right app on AppExchange or build custom integration using the most efficient tool for your specific business case.
  • From 3rd party to Salesforce
    Connect your sales and marketing team with the rest of your business. Access the data you need when you need it. We can help define the integration scenarios, choose the right integration points and Salesforce APIs, and develop connectors using APEX, Java or .Net technology, popular ETL tools if needed. Save time and money by talking to systems integration experts who speak your language to get the solution that best fits your needs.
  • Integrate Salesforce with SAP
    Integrate Salesforce with SAP in the most efficient way possible. At BlackWall Solutions, we offer a unique combination of both SAP and Salesforce knowledge to design and build efficient integration solution utilising best-practices from both SAP and Salesforce. One team will cover both SAP and Salesforce consulting, custom development and integration components and dramatically reduce communication overhead between your SAP and Salesforce admins and power users.
  • Mobile apps integrated with Salesforce
    Build iOS or Android mobile apps for your business with Salesforce as the back-end system. Empower your team with efficient tools to run your business securely from anywhere and using any device efficiently without limits. Engage professional UX designers and usability experts to build killer-apps, hack the competition and create new markets. Utilise AI, block-chain and Virtual Reality technologies connected to the heart of your business.